Laboratory Corporation of America Client Service Representative in Shelton, Connecticut
The Integrated Oncology division has an exciting opportunity for a Client Services Representative. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Client Services Representative will handle a wide variety of questions while ensuring a world class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company. The shift for the position will be Monday-Friday, 1 st Shift.
Resolve routine customer requests with products or services via inbound, outbound calls, or e-mail
Speak with customers in a courteous, friendly, and professional manner using protocol procedures
Inquire, clarify, and confirm customer requirements and understanding of the solution. Provide additional customer education as needed
Participate in activities designed to improve customer satisfaction and business performance.
Follow administrative protocols to ensure proper documentation, data maintenance, and internal records to assure HIPAA compliance
High School Diploma or GED equivalent required. Bachelor's degree desired but not required
3+ years' experience in a customer service role
Must be courteous with a passion for providing excellent customer service
Two or more years working in a fast paced and structured work environment required
Two or more years working in a contact center/call center environment highly desired
Experience in the healthcare industry, in a customer-facing role, such as a physician's office or hospital highly desired
General knowledge of Microsoft Office required
Experience with Customer Relationship Management Systems and/or Laboratory Information Systems a plus
Strong verbal and written communication skills and excellent ability to listen and respond
Strong flexibility and the ability to manage and adapt to changing priorities quickly
Bilingual in English and Spanish a plus
Ability to work Monday-Friday, 1 st Shift
Monday - Friday; 1st Shift
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.