Laboratory Corporation of America Client Service Representative in Shelton, Connecticut

The Integrated Oncology division has an exciting opportunity for a Client Services Representative. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Client Services Representative will handle a wide variety of questions while ensuring a world class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company. The shift for the position will be Monday-Friday, 1 st Shift.

Responsibilities:

  • Resolve routine customer requests with products or services via inbound, outbound calls, or e-mail

  • Speak with customers in a courteous, friendly, and professional manner using protocol procedures

  • Inquire, clarify, and confirm customer requirements and understanding of the solution. Provide additional customer education as needed

  • Participate in activities designed to improve customer satisfaction and business performance.

  • Follow administrative protocols to ensure proper documentation, data maintenance, and internal records to assure HIPAA compliance

Requirements

Requirements:

  • High School Diploma or GED equivalent required. Bachelor's degree desired but not required

  • 3+ years' experience in a customer service role

  • Must be courteous with a passion for providing excellent customer service

  • Two or more years working in a fast paced and structured work environment required

  • Two or more years working in a contact center/call center environment highly desired

  • Experience in the healthcare industry, in a customer-facing role, such as a physician's office or hospital highly desired

  • General knowledge of Microsoft Office required

  • Experience with Customer Relationship Management Systems and/or Laboratory Information Systems a plus

  • Strong verbal and written communication skills and excellent ability to listen and respond

  • Strong flexibility and the ability to manage and adapt to changing priorities quickly

  • Bilingual in English and Spanish a plus

  • Ability to work Monday-Friday, 1 st Shift

Shift

1

Schedule

Monday - Friday; 1st Shift

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.