Labcorp IT Field Product Specialist (Epic SME) in Seattle, Washington
IT Field Product Specialist position is focused on the connection between our clients, Sales and Information Technology teams. The IT Field Product Specialist's job includes ensuring that the product supports the company's IT roadmap and strategies. There is local travel to client sites and on rare occasions travel to clients in the West Coast may be required.
Collaborate with clients to identify and implement value added services.
Prepare and distribute work detailed monthly, quarterly and yearly reports to clients
Submit client meeting reports to manager or supervisor
Recommend implementation of enhanced processes
Plan and schedule monthly meetings with clients
Initiate measures to research and resolve client raised issues.
Monitor client satisfaction through follow up on solving client issues and problems
Maintain thorough knowledge of the business, as well as an understanding of how that impacts the other entities of contact.
Monitor, coordinate, and communicate the strategic objectives of the business
Work with other staff members to develop a greater understanding of the business and any issues that arise
Collect, analyze, and utilize data and feedback to identify opportunities to improve the relationship between the business and the other entity
Excellent verbal and written communication skills
Ability to establish and nurture beneficial business relationships
Self-motivated with a willingness to take initiative and solve complex problems
Capability to negotiate with and influence others
Analytically and mathematically minded to analyze data and create necessary reports
Ability to thrive in a fast-paced and sometimes high-pressure environment
7-10 years' experience in a Healthcare IT environment, specifically EPIC EMR/LIS focus
Previous experience implementing Epic Applications within an enterprise environment for large Health Systems (both hospitals and clinics). Specific Epic experience desired:
Strong understanding of order transmittal rules
MRT testing requirements and validation
Hands on experience with EAP (orders) and LRR (results) builds
Epic Bridges (interface) error monitoring
Knowledge of patient registration and lab order workflow configurations
Experience as an Epic Applications Coordinator responsible for a reference lab interface desired
Minimum of 2 years project management experience
Med Tech/Lab experience desired
College Degree desired
Microsoft Office skills required
Cerner LIS experience desired
License/Certification/Education: Normally requires a B.S. Degree in Computer Science
M-F 8 to 5
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.