Labcorp Veterans Jobs

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Job Information

Labcorp Computer System Specialist-NB331 in San Diego, California

  • Responsible for both inbound and outbound helpdesk phone calls from customers

  • Install, test, configure, troubleshoot and repair hardware/software for desktop support

  • Evaluate the nature of customer issues to determine the proper resolution

  • Escalate calls to Field Technicians or Level 2 support as needed

  • Document all calls in the ticketing system in an accurate and timely manner

  • Provide support to both LabCorp's eProducts and Enterprise software applications

  • Setup, process and schedule eProduct requests received by LabCorp sales team

  • Create and maintain customer's online access including password resets, username maintenance, software training and software installation

  • Respond to all customer inquiries within in a timely manner

  • Ensure follow-up and completion of all outstanding client issues

  • Perform preventative maintenance and application updates as necessary

  • Monitor and ensure delivery of laboratory results to the client base

  • Work closely with teammates and direct supervisor to ensure completion of all job duties

Requirements

License/Certification/Education: Normally requires an Associates Degree w/1-2 years of experience.

REQUIREMENTS:

  • High school diploma or equivalent is required

  • Associates degree within Information Technology or Computer Science is preferred

  • Experience in a IT Call Center environment is preferred

  • Prior experience troubleshooting hardware, software and networking issues

  • Previous experience in a customer service position

  • Experience in the healthcare industry is a plus

  • IT Certifications are plus; A+ or Net+ * Strong communication skills; both written and verbal

  • Ability to work independently or in a team environment

  • Flexibility to work overtime as needed

Shift

1

Schedule

Monday-Friday, 9:30AM-6:00PM

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.

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