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Job Information

Labcorp LES Customer Care Coordinator - Remote (NC Triangle) in Research Triangle Park, North Carolina

Responsibilities:

  • Answers customer support emails pertaining to screening services and other various contact reasons

  • Serves as the front lines of our contact team by answering customer service support calls for participants

  • Supports Partner clients as a Tier 1 escalation for all data or program issues

  • Troubleshoots various technical issues

  • Organizes and Triage all Data Issues support requests

  • Works with the Service Delivery and Client Success teams to complete other pertinent tasks and work to fully understand the client screening/flu programs

  • Other various projects as identified by the LES Customer Care Manager

If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!

Requirements

License/Education/Certification:

  • High School Diploma or GED equivalent required

  • Associate's or Bachelor's degree highly desired

  • Previous experience in a customer service role

Skills Required:

  • Proficient in Microsoft Office Suite(Word, Outlook, Excel, Access, Power Point)

  • Above average knowledge of Excel and formulas

  • Knowledge of Zendesk (preferred but not required)

  • Customer Service experience

  • Ability to move with sense of urgency and respond to needs at a moment's notice

  • Ability to adapt to new situations quickly and comprehend new tasks with little training

  • Critical thinking skills

  • Ability to collaborate with others and come together as a team

  • Bilingual language skills a plus but not required

Note: Candidates located within NC Triangle (Raleigh, Durham, RTP) area are strongly preferred.

Shift

1

Schedule

M-F 9:30 am - 6:30 pm Note: Candidates located within NC Triangle (Raleigh, Durham, RTP) area are strongly preferred.

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.

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