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Job Information

Labcorp Customer Service Support Rep - Specimen Management in Raritan, New Jersey

Job Duties/Responsibilities

  • Act a liaison between LabCorp, the customer base and patients

  • Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet

  • Speak with customers in a courteous, friendly, and professional manner using protocol procedures

  • Inquire, clarify, and confirm customer requirements and understanding of the solution

  • Provide additional customer education and information as needed

  • Qualify and establish inbound new customers requesting LabCorp's products and services

  • Work in multiple databases to research complex issues and questions

  • Notify clients of test results in a timely and accurate manner

  • Review test forms for accuracy and report any discrepancies

  • Participate in activities designed to improve customer satisfaction and business performance

  • Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!

Requirements

  • Requires a High School Diploma or equivalent

  • Associate's or Bachelor's degree preferred

  • Previous experience in a customer service role

  • Experience working in a contact center/call center environment is preferred

  • Prior healthcare industry, such as a physician's office or a hospital highly is a plus

  • Knowledge of Microsoft Office suite is required

  • Experience with Salesforce.com and/or Laboratory Information Systems is preferred

  • Strong verbal and written communication skills and excellent ability to listen and respond

  • Must be courteous with strong customer service orientation

  • Excellent multitasking abilities required

  • Strong flexibility and the ability to manage and adapt to changing priorities quickly

  • Bilingual in English and Spanish highly desirable

Shift

1

Schedule

Monday - Friday (8:30am - 5:00pm) and alternating Saturdays; Sundays when needed

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.

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