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Laboratory Corporation of America On-Site Service Engineer - Phoenix, AZ in Phoenix, Arizona

ON-SITE SERVICE ENGINEER -- PHOENIX, AZ (2nd shift)

Responsibilities:

  • Responsible for the Propel, Matrix, and Propel Plate Accelerator systems -- running the systems, completing preventative maintenance and doing routine and emergency repairs.

  • Executes Factory Acceptance Testing of automation equipment at Protedyne's manufacturing site in Windsor, CT.

  • Installs equipment at customer sites and conducts Site Acceptance Tests.

  • Responsible for system upgrades, qualifications and testing.

  • Responsible for the upkeep and accuracy of assigned inventory.

  • Provides high level of customer support in a fast-paced and challenging work environment.

  • Continuously improves knowledge and skills to increase proficiency on equipment.

  • Routinely completes administrative paperwork such as but not limited to: Customer Feedback, Time Reports, Inventory Reports, Equipment Checklists, and Maintenance Checklists.

  • Occasionally provides training for operators of equipment.

  • 25% domestic travel required (mostly during 3-month training period)

  • Provide weekend, holiday and after hours work.

  • Perform other assigned duties as required.

Requirements:

  • A.S. or B.S. degree in a technical field or an equivalent combination of training and experience.

  • Computer literacy required (Microsoft Excel, word, Outlook)

  • Working knowledge of various troubleshooting/analysis tools. Proficient use of diagnostic instrumentation and equipment such as DVMs, Oscilloscopes, Micrometers, etc.

  • Minimum of 3 years related field service experience with complex automation systems.

  • Previous Field Service experience in medical or laboratory automation is a plus.

  • Demonstrates strong interpersonal and customer satisfaction skills.

  • Demonstrated ability to troubleshoot complex electrical, pneumatic, and mechanical systems.

  • Must possess excellent analytical, problem-solving and communication skills and demonstrate the ability to make sound judgments in the field.

  • Ability to accurately diagnose issues as described by customers. Ability to triage calls and develop a best practices solution to keep systems in production.

  • Ability to instruct customers in system operation and maintenance.

  • The ability to maintain professional demeanor and sense of humor in demanding situations at customer site.

  • Must be able to lift and carry heavy items (minimum 50lbs) regularly such as inventory, tools, and instrumentation.

  • Must be able to work independently and take ownership of on-site service responsibilities.

Requirements

Requirements:

  • A.S. or B.S. degree in a technical field or an equivalent combination of training and experience.

  • Computer literacy required (Microsoft Excel, word, Outlook)

  • Working knowledge of various troubleshooting/analysis tools. Proficient use of diagnostic instrumentation and equipment such as DVMs, Oscilloscopes, Micrometers, etc.

  • Minimum of 3 years related field service experience with complex automation systems.

  • Previous Field Service experience in medical or laboratory automation is a plus.

  • Demonstrates strong interpersonal and customer satisfaction skills.

  • Demonstrated ability to troubleshoot complex electrical, pneumatic, and mechanical systems.

  • Must possess excellent analytical, problem-solving and communication skills and demonstrate the ability to make sound judgments in the field.

  • Ability to accurately diagnose issues as described by customers. Ability to triage calls and develop a best practices solution to keep systems in production.

  • Ability to instruct customers in system operation and maintenance.

  • The ability to maintain professional demeanor and sense of humor in demanding situations at customer site.

  • Must be able to lift and carry heavy items (minimum 50lbs) regularly such as inventory, tools, and instrumentation.

  • Must be able to work independently and take ownership of on-site service responsibilities.

Shift

1

Schedule

8:30 am - 5:00 pm

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.

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