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Laboratory Corporation of America Customer Service Representative - Call Center-Laboratory Testing in Phoenix, Arizona

LabCorp employees have an opportunity to build rewarding careers and experience the satisfaction of knowing that the work they do to improve health and improve lives.

Our LabCorp office in Phoenix Arizona is seeking an experienced Customer Service Representatives to respond to a high volume of calls within a call center environment from physicians, medical offices, patients and clients inquiring on Lab testing results.

Our call center provides exceptional service responding to an averages 5500-6000 calls/day.

Essential Duties and Responsibilities:

  • Answers incoming calls providing excellent customer service to patients, clients, and physicians in response to inquiries, concerns and requests regarding lab testing

  • Sends updates to patients and physicians as requested electronically (fax)

  • Displays a continual positive and professional attitude in all circumstances and cares for customer requests with the utmost respect and compassion.

Successful candidates will have;

  • HS Diploma or Equivalent / (MLT) Medical Laboratory Technician Certification

  • 1+ years of customer service experience in a call center environment

  • Medical background or experience with laboratory testing terminology or a strong aptitude to learn terminology

  • Must be comfortable fast paced environment and you will be sitting for up to 8 hours a day

  • Able to work productively, effectively, and independently in a fast-paced environment

  • Ability to handle multiple tasks systems simultaneously

  • Effective verbal and written communications, especially listening skills

  • Detailed orientated with regards to data entry and excellent typing skills

  • Strong computer skills and ability to work within windows environment

Work Schedule : Monday to Friday 8:00 am -- 4:30 pm.

If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!

Requirements

License/Certification/Education: Requires a High School Diploma or equivalent w/1-3 years of applicable experience.

  • HS Diploma or Equivalent / (MLT) Medical Laboratory Technician Certification

  • 1+ years of customer service experience in a call center environment

  • Medical background or experience with laboratory testing terminology or a strong aptitude to learn terminology

Shift

1

Schedule

Monday to Friday 8:00 am - 4:30 pm;overtime as business needs require

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.

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