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Job Information

Laboratory Corporation of America Customer Service Representative (Medical Technologist) - $2,000 Sign On Bonus in New Castle, Delaware

Job Duties/Responsibilities

  • Act a liaison between LabCorp, the customer base and patients

  • Inbound and outbound calls to resolve any issues

  • Respond to customer inquiries or specimen related problems in a timely manner

  • Enter all relevant patient and test information into the debase

  • Enter lab results into the database in an accurate and timely manner

  • Utilize multiple databases to research complex issues

  • Prioritize requests based on information gathered

  • Work with both internal and external resources to resolve problems

  • Provide status updates and educate the client when needed

  • Research, troubleshoot and resolve customer and patient concerns

  • Performs a variety of administrative/clerical duties, (i.e. typing, faxing and email


  • Bachelor's degree in Medical Technology or a Science related major REQUIRED

  • Minimum 1 year of customer service/call center experience

  • Minimum 2 years of healthcare/laboratory experience

  • Certified/Licensed Medical Technologist required

  • Excellent communication skills; both written and oral

  • Comfortably working under minimal supervision

  • Ability to work independently or in a team environment

  • Proficient in Microsoft Office




Monday through Friday between the hours of 7:30am - and 6:30pm; flexible schedule.

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.