Laboratory Corporation of America Administrative Team Leader - Third Party Denials in McLeansville, North Carolina

Department : RCM Third Party Operations

Grade : 5

Laboratory Corporation of America Holdings (NYSE:LH), an S&P 500 company is a leading life sciences company, providing comprehensive clinical laboratory and end-to-end drug development services. With a mission to improve health and improve lives, LabCorp delivers world-class diagnostics solutions, brings innovative medicines to patients faster and uses technology to provide better care. With net revenue in excess of $9 billion in 2016, LabCorp's 50,000 employees serve clients in 60 countries.

LabCorp is seeking an Administrative Team Lead for its McLeansville, NC location.

  • Responsible for supporting a 3 rd Party Denial resolution team of 10+ AR Representatives

  • Maintains a complete process working knowledge of all primary team project assignments that aligns with current standard operating procedures (SOPs), written project instructions and/ or analyst guidance for the purposes of training staff to process work, validating production standards and support staff/ analyst with questions and answers (Q&A)

  • Learns newly assigned and temporary project assignment SOPs and/ or instructions before assignment to team members for the purposes of training staff to process, validate initial standard expectations and support staff/ analyst with Q&A

  • Validates production standards for all primary team project assignments on a monthly basis and communicates anomalies/ variances to supervisor

  • Processes team project assignments at or above standard as needed to ensure turnaround times and ECDs are met (production assignments could represent approximately 50% of total work assignments)

  • Supports supervisor in the training of employees on all primary team project assignments as well as on newly assigned or temporary project assignments, Q&A and SOP development

  • Assists with SOP development and changes for all primary team project assignments as well as on newly assigned projects/ processes

  • Assists supervisor with performance analysis assessments of team members as directed

  • Supports supervisor and Audit Team as necessary with individual and or process audits

  • Supports supervisor as needed with labor planning and work distribution

  • Inspects work assignments to ensure accuracy and completeness of data and instructions and communicates issues to supervisor, analyst and other appropriate leadership

  • Maintains an awareness if individual team member assignments and supports supervisor as appropriate in identifying and communicating project assignment and labor resource issues

  • Communicates team member feedback associated with project assignments and work environment to the supervisor as appropriate


License/Certification/Education: Requires a High School Diploma or equivalent, but prefer an Associate's Degree w/3-5 years LabCorp experience.

Required Knowledge | Skills | Abilities (KSAs)

  • Working Knowledge of denials, adjustments and Third Party Operations and/or Analysis

  • Analytical skills and ability to manipulate data in Excel

  • Basic to intermediate to Advanced Excel software skills

  • Initiative, persistence and drive

  • Confidence in their own abilities and skills

  • Excellent organizational and time management skills

  • Ability to work independently with minimal supervision

  • Must be able to analyze, summarize and provide detail of findings when needed

  • Good written and verbal communication skills

  • Ability to lead meetings (E.G. staff meetings, labor plan meetings)

  • Ability to problem solve an issue to determine the root cause

  • Proven record of detailed research capabilities

  • Team building skills

  • Ability to work well with others

  • Great conflict management skills




Mon - Fri, 8am-5pm

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.