Laboratory Corporation of America Clinical Laboratory Customer Service Support Rep - Outbound in Dublin, Ohio
Monday-Friday, 9:00am to 5:30pm; One Saturday per month, 8:00am to 4:30pm
Candidate must possess knowledge of medical terminology used in a clinical lab setting.
As a Customer Service Support Representative, you will serve as a liaison between the laboratory and our customers in response to inquiries and problems. This involves researching, troubleshooting and resolving customer problems. Our Customer Service Support Representative performs a wide variety of administrative/clerical duties. This is a high volume call center environment; taking or making 100+ calls per day.
Responsibilities of the Customer Service Support Rep:
Use your medical experience and knowledge to respond to customer inquiries and problems
Research complex issues and questions using multiple databases
Ability to work with internal and external resources to deliver expedited problem resolution
Provide education and status on customer requests
Working in a call center environment, assisting customers while making appropriate documentation in CRM system, strong multi-tasking and data entry skills preferred
Demonstrated ability to listen, collect data, prioritize requests and manage conflict
Follow procedures and departmental processes
License/Certification/Education: Requires a High School Diploma or equivalent w/1-3 years of applicable experience.
Monday-Friday, 9:00am to 5:30pm; Every other Saturday 8:00am to 4:30pm
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.