Labcorp Veterans Jobs

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Job Information

Labcorp IT Specialist / Client Product Support in Cincinnati, Ohio

  • Install, test, configure, troubleshoot and repair hardware/software for desktop support

  • Evaluate the nature of customer issues to determine the proper resolution

  • Document all calls in the ticketing system in an accurate and timely manner

  • Provide support to both LabCorp's eProducts and Enterprise software applications

  • Setup, process and schedule eProduct requests received by LabCorp sales team

  • Maintain customer's online access including software training and software installation and hardware installation.

  • Respond to all customer inquiries within in a timely manner

  • Ensure follow-up and completion of all outstanding client issues

  • Perform preventative maintenance and application updates as necessary

  • Work closely with teammates and direct supervisor to ensure completion of all job duties.

Requirements

  • Experience in a IT field support is preferred

  • Prior experience troubleshooting hardware, software and networking issues

  • Previous experience in a customer service position

  • Experience in the healthcare industry is a plus

  • IT Certifications are plus; A+ or Net+ * Strong communication skills; both written and verbal

  • Ability to work independently or in a team environment

  • Flexibility to work long hours

  • Should be able to drive to clients' office for service calls

  • High school diploma or equivalent is required

  • Associates degree within Information Technology or Computer Science is preferred

Shift

1

Schedule

M-F 8AM-5PM

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.

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