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Laboratory Corporation of America Sr. Medical Courier (Dispatcher) - Must be Flexible in Charlotte, North Carolina

LabCorp seeking a Sr. Service Representative/Dispatcher to join our team in Charlotte, NC. In this position, you will be responsible for answering calls and working with clients for pickup, transport and delivery of medical specimens. The Dispatcher will schedule additional stops for our LabCorp Medical Couriers, while providing excellent service to our clients.

The schedule for this position will be Monday - Friday varied hours between 10:00 am to 9:00 pm. Saturdays as needed.

Job Duties/Responsibilities:

  • Act as a floater for the logistics team providing as needed coverage for various routes

  • Provide on route training for new couriers/drivers

  • Assist with dispatch and pickups when needed

  • Answer client calls and arrange pick-ups and drop-offs of specimens.

  • Develop delivery routes and maintain contact with drivers throughout the day

  • Collaborate with management to modify daily routes to accommodate the needs of customers

  • Act as a communication liaison and answer incoming phone calls from drivers on the road

  • Cultivate strong relationships with drivers and customers to reduce the stress that comes with last minute schedule changes

  • Monitor any sudden route changes or road construction issues and work with drivers to establish new routes for timely deliveries


  • High School Diploma or equivalent

  • Previous driver/courier experience is preferred

  • Customer service experience is plus

  • Must have a Valid Driver's License

  • Must be at least 21 years old

  • Very punctual and strong time management skills

  • Strong attention to detail and organizational skills

  • Ability to problem solve customer issues

  • Ability to lift up to 50 lbs.

  • Ability to meet the physical demands of the position

If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!




Monday - Friday varied hours between 10:00 am to 9:00 pm. Saturdays as needed.

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.