Laboratory Corporation of America Sr. Medical Courier (Dispatcher) - Must be Flexible in Charlotte, North Carolina
LabCorp seeking a Sr. Service Representative/Dispatcher to join our team in Charlotte, NC. In this position, you will be responsible for answering calls and working with clients for pickup, transport and delivery of medical specimens. The Dispatcher will schedule additional stops for our LabCorp Medical Couriers, while providing excellent service to our clients.
The schedule for this position will be Monday - Friday varied hours between 10:00 am to 9:00 pm. Saturdays as needed.
Act as a floater for the logistics team providing as needed coverage for various routes
Provide on route training for new couriers/drivers
Assist with dispatch and pickups when needed
Answer client calls and arrange pick-ups and drop-offs of specimens.
Develop delivery routes and maintain contact with drivers throughout the day
Collaborate with management to modify daily routes to accommodate the needs of customers
Act as a communication liaison and answer incoming phone calls from drivers on the road
Cultivate strong relationships with drivers and customers to reduce the stress that comes with last minute schedule changes
Monitor any sudden route changes or road construction issues and work with drivers to establish new routes for timely deliveries
High School Diploma or equivalent
Previous driver/courier experience is preferred
Customer service experience is plus
Must have a Valid Driver's License
Must be at least 21 years old
Very punctual and strong time management skills
Strong attention to detail and organizational skills
Ability to problem solve customer issues
Ability to lift up to 50 lbs.
Ability to meet the physical demands of the position
If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
Monday - Friday varied hours between 10:00 am to 9:00 pm. Saturdays as needed.
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.