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Labcorp Technical Support Rep Tier 2 in Burlington, North Carolina

Labcorp Lab Systems is a dynamic team of individuals that supports a variety of the Laboratories lab systems thru out the company umbrella. We are in search of a customer focused individual to join our team as a Technical Support Representative T2. The ideal candidate will facilitate support in a non-traditional technical call center environment for corporate end-users on a wide variety of issues regarding both commercial and proprietary systems and applications.

This position is 3rd shift Monday through Friday 11pm-8am

Responsibilities of the Technical Support Rep Tier 2:

  • Provide technical support for complex lab software suites.

  • Responsible for receiving, documenting, analyzing and resolving issues reported by our customers and field management.

  • Evaluates new and existing information to establish trends.

  • Serves as technical and information liaison between IT, operations, vendors, and end users for the support and integration of varied systems.

  • Demonstrates a thorough understanding of the technical skills inherent to healthcare industry and lift up any issues to leadership as they arise.

Requirements

License/Certification/Education: Normally a Bachelor's Degree in Computer Science w/3-5 years of experience

Required Skills:

  • Ability to relate professionally with people verbally as well as in written communication

  • Experience with Labcorp Systems: LCLS, LCWS, SIS, order processing and reporting

  • Strong analytical and research abilities

  • Extremely skilled at seeing and managing details

  • Exemplary organizational skills

  • Effective use of time management

  • Ability to think outside the box

  • Problem solving and analytical, technical aptitude and ability to learn and embrace new concepts

  • Self-motivated individual that can work well unsupervised.

  • Participate in an on call rotation

Preferred Skills:

  • Experience in clinical laboratory as well as an IT setting preferred

  • Knowledge of Lab process and operations

  • Skilled in Office technologies such as Excel and MS Word

Shift

1

Schedule

Mon- Fri 11pm to 8am

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.

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