Laboratory Corporation of America Support Services Supervisor- Technical Support in Burlington, North Carolina
LabCorp is a leading global life sciences company that is deeply integrated in guiding patient care through its comprehensive clinical laboratory and end-to-end drug development services. The company provides diagnostic, drug development and technology-enabled solutions for more than 120 million patient encounters per year.
We are seeking a Support Services Supervisor to join our team in Burlington, NC.
The Support Services Supervisor will be responsible for overseeing the work of other employees within the Technial Support department. The position will coordinate staff training, scheduling, production, payroll, performance reviews, and other personnel responsibilities.
Supervise most laboratory support operations in one or more of the following areas: Technical Services, Accessioning, Specimen Management and Referrals, Customer Service, and Administration
Oversee staff on day, evening, and weekend shifts who perform pre-analytical specimen preparation, packaging of specimens for shipment for testing
Directly supervise, train and mentor staff
Perform a wide variety of administrative duties for designated departments/lab
Responsible for enforcing and managing policies and procedures
Process and maintain payroll records for the department
Perform quality assurance checks to ensure efficiency and accuracy
Resolve any production errors as requested by management
Maintain quality assurance controls, SOPs, productivity, processing, turn-around-time, etc.
Assign and review work of employees on a daily basis based on assessments of departmental needs
Perform other duties necessary to achieve department and organizational goals, testing
High School diploma or equivalent required. Associate's Degree preferred
3-5 years of experience in related field
Previous supervisory or leadership experience highly preferred
Attention to detail and critical thinking skills
Excellent communication (verbal and written) and interpersonal skills
Strong computer skills and working knowledge of programs such as Microsoft Word, Outlook, and Excel
Previous experience handling clinical specimens preferred
Familiarity with LabCorp's systems a plus
Sunday - Thursday 10:00 a-7:00 p
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.