Laboratory Corporation of America Sales Force Administrator in Burlington, North Carolina
LabCorp Diagnostics is searching for a Salesforce Administrator to play a critical role in the planned launch of Salesforce.com. The person filling this role will be a member of the LabCorp Diagnostics National Sales Administration team.
The Salesforce Administrator will act as a business side system administrator for Salesforce.com and other Salesforce related processes and initiatives. The Salesforce Administrator will:
Collaborates with the business and end users and other stakeholders to understand and document system requirements
Develops and owns the Salesforce.com roadmap for LabCorp Diagnostics Sales and other stakeholders
Collaborates with IT on configuration, testing and acceptance of new features
Provides training and support to end users related to the Salesforce.com platform
Primary Responsibilities include but are not limited to:
Serves as "super user" for LabCorp Dx CRM system, possessing full knowledge of the system and associated tools, including functionality, troubleshooting and administrative support
Establishes and maintains relationships with all functional areas using Salesforce.com, including Sales, Client Services, Marketing, and Finance etc.
Communicates regularly with SFDC Business Owners and IT systems leadership to ensure functionality meets the needs of the end users
Serves as key member of the National Sales Administration CRM team
Facilitates and supports the Salesforce.com Governance Process for LabCorp Dx
Performs daily operations of the Salesforce.com system, including
Setups and maintenance of role-based access via profiles and permissions
Monitors feedback within the system and responds to end-user queries
Serves as first-line contact for end-users and Technology Team
Coordinates Salesforce.com training programs, including working with the Director, CRM Administration and Implementation to identify new features, functionality and training needs.
Provides administrative support for end users
Assists with the development and documentation of business and functional requirements and all implementations related to stand alone functionality and system integration needs, including testing of new enhancements and documentation
Designs and manages workflows, new screens, fields and reports
Liaise with IT technical resources related to Salesforce.com system support and expansion, (i.e. Single Sign On, legacy system integration, mobile platform, etc.)
Maintains and communicates system metrics to track trends in usage and data integrity
Regularly audits data to uncover data integrity issues and/or opportunities for process improvement
Maintains updated system documentation and SFDC policies/procedures
Up to 20% of the Salesforce Administrator's time may be dedicated to responsibilities unrelated to the Salesforce.com platform
BS in Computer Science, Engineering or similar Active appropriately related Salesforce Administrator Certifications.
3+ years Salesforce.com platform experience; Sales Cloud, Service Cloud, Einstein (Tableau CRM)
Active Salesforce Administrator certification(s), Strong preference given to individuals with multiple certifications
Prior CRM or Sales Enablement experience working with end users
Familiarity with other CRM and sales enablement platforms such as MS Dynamics,
Prior experience in Sales Operations or Sales Enablement in laboratory, diagnostics, medical device, pharmaceutical or life sciences.
Prior experience as a business analyst or systems analyst.
M-F 8-5 with occasional accommodations for travel or working with partners in different time zones
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.