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Laboratory Corporation of America COVID Customer Service Support Rep - 3rd Shift (Burlington) in Burlington, North Carolina

Are you organized, accountable, and have always gone the extra mile to make sure things are done right? Imagine the impact those skills can have in ensuring the accuracy of millions of healthcare tests, every month. If you share our passion for strengthening patient care, please apply for the Customer Service Support Representative position!

LabCorp is seeking a dedicated and motivated individual to join their laboratory team in Burlington, NC . In this position, you will work in a fast paced, customer focused, and challenging environment, and will be a part of our overall mission at LabCorp: "Improving Health, Improving Lives" as we combat the COVID-19 pandemic.

As you may know, LabCorp was the first national laboratory to launch molecular testing for the virus that causes COVID-19 and we have performed over 18 million PCR tests to date.

The role focuses primarily on COVID-19 PCR testing in the Molecular department of our Clinical Laboratory, where you will perform both automated and manual testing with the overall goal of providing results that will be used for the diagnosis and management of COVID-19. Along with testing thousands of COVID-19 samples per day, we have developed an at-home testing kit to give the public easier access to the diagnostic test. We are also conducting antibody tests which provides information to our patients as to whether they have been exposed to the virus or not. Ultimately, these test results will be studied to better understand the virus in hopes of developing better treatments, and a future vaccine.

The coronavirus is a Biosafety Level 2 disease (BSL2), similar to other blood borne pathogens tested at LabCorp, allowing us to utilize our existing universal safety policies and procedures that protects our employees. All COVID-19 specimens are tested under a hood which protects our employees from being exposed to any vapors, dusts, gases, or fumes from the specimens, as well as any possible splashes to the body. All employees are provided with the proper PPE including face shields and masks, lab coats, and gloves. We strictly enforce the use of PPE at all times, as well as frequently changing and cleaning of all the laboratory equipment. In addition, we have increased the frequency of the cleaning crews within the laboratory to ensure a safe environment for all of our employees. We pride ourselves on the safety measures taken within our facility to protect our employees who are dedicating their time to fighting this virus and making the world a safer place.

Responsibilities:

  • Performs a variety of laboratory tasks in accordance with established policies, procedures, and regulations in a designated technical department.

  • Pulls reports from PROC and PLUS systems.

  • Performs specimen pending lists and audits with the goal of identifying and recovering missing specimens.

  • Inquire on specimens via email and messages in PROC

  • Reports and resolves problem specimens, sort red forms, and conduct any other tasks needed to ensure the departments specimen management needs are met.

  • Performs a wide variety of administrative/clerical duties including answering calls and data entry

  • Serves as a liaison between LabCorp branches or regional laboratories and its customers in response to inquiries and problems via phone or email correspondance.

  • Helps in specimen management area to including specimen processing duties as needed.

Requirements

  • High School Diploma or equivalent

  • 1 year of experience in customer service or specimen processing

  • 1 year of medical/clinical laboratory experience is preferred

  • Comfortable handling biological specimens

  • Ability to accurately identify specimens

  • Experience working in a team environment

  • Strong data entry and organizational skills

  • High level of attention to detail

  • Proficient in MS Office

  • Ability to lift up to 40 lbs

  • Able to pass a standardized color blind test

Shift

3

Schedule

3rd Shift M-F 10pm - 6:30am

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.

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